Dana’s Housekeeping Personnel Service
Frequently Asked Questions
Thank you for your interest in Dana’s Housekeeping Personnel Service. Here are some of the most frequently asked questions about our agency. If you do not see the answer to your question here, please call or email the Dana’s office nearest you – we are happy to answer any question you may have. You can find your local office by typing your zip code on our Home Page.
A Domestic Referral Agency outsources housekeeping jobs to independent domestic workers/housekeepers who are registered and under contract with the referral agency. The housekeepers receive a 1099 at year end; the housekeepers are not employees of the referral agency. Depending on the needs of the customer, supplies and equipment are provided by either the customer or the worker. The housekeepers provide professional domestic services, as requested by the customer.
Customers can engage housekeepers who will perform virtually any household task and work from their priority list, for an affordable cost. Housekeepers can access customers through the agency while enjoying the freedom to create their own schedule and the ability to increase their earnings.
How can this business model be so good for both customers and housekeepers?
A Domestic Referral Agency minimizes the customer’s costs while maximizing the worker’s income by outsourcing jobs to independent domestic workers, keeping the agency’s overhead low. Domestic Referral Agencies also reduce the Underground Economy, as these workers would be more likely to be working as “private” housekeepers– it’s a win-win-win!
Dana's is the largest, oldest and, we think, the most professional housekeeping referral agency in California. Over 5 million home cleanings have been performed by housekeepers referred by Dana’s, since 1976. The housekeepers we refer are not limited to the traditional housekeeping chores, but perform essentially any tasks you want completed.
- Dana’s local staff is available during normal business hours to answer your questions; you will not get voice mail during normal business hours!
- We match housekeepers and homeowners. We listen to each individual client’s needs and then make the appropriate match using the list of services offered by each housekeeper.
- Your housekeeper works from your (not their) priority list. They use your cleaning supplies and equipment so you know what products are being used in your home (unless otherwise requested).
- Guaranteed Service.
- Guaranteed substitute. We automatically send a substitute housekeeper if your regular person is ill or has personal business.
Dana’s can react to same/next day service or schedule as far into the future as you like. It is up to you! The majority of client’s request their house cleaning to be scheduled during the week between the hours of 7am and 6pm; however, housekeepers are available 7 days a week.
At Dana’s, we match homeowners and housekeepers. In order to get the best home cleaning experience possible, we will refer one housekeeper for a one-on-one housekeeper relationship! Of course, we can refer multiple housekeepers for large jobs or just if your preference is having more housekeepers (and therefore have them less time) in your home. Your choice!
As cleaning is subjective and every client’s priorities are different, we encourage all clients to fill out a priority list for their housekeeper!
In addition to cleaning your home, did you know the housekeepers will perform a variety tasks, such as;
- Any / All Cleaning and Housekeeping Tasks
- Ironing and Laundry / Organizing Closets
- Running Errands / Shopping
- Cleaning Patio / Garage
- Helping with Yard Work / Gardening
- Assisting at Parties (Serve/Clean-up)
- Helping Pack / Unpack (Moving In/Out)
Your housekeeper will call you prior to your first service. To have the best experience possible, we encourage all clients to fill out a priority list for their housekeeper!
Please take a moment to click on the home page or your local office page and fill out the “Call Us Today for a Free Estimate” section. You will receive a quote via email, as well as a follow up telephone call from our staff. If you prefer to speak with a staff member immediately, please call the number provided on your local office page. During normal business hours, you will always be able to reach our staff.
Discounted rates are available for:
- Clients who confirm regular service (weekly, biweekly, monthly)
- Members of the military and law enforcement (at participating locations)
- Seniors (at participating locations)
Every clients needs are different, so your housekeeper will work from the priority list you create for them.
This is entirely up to you. We recommend that once you have established a relationship with a regular housekeeper, that you decide together the best arrangement for your situation. You can make arrangements for the housekeeper to enter without your being present, or not. It is up to you.
Communication is key to making a good match! If you are pleased with the initial housekeeper referred to you, then at your option he or she can become your regular housekeeper. The most experienced housekeepers are quickly booked by regular clients. We suggest that you schedule repeat service based on your favorite housekeeper's schedule and availability. If you are not satisfied for any reason, at any time, we want to know so we can make things right.
Most of our clients schedule service on a regular recurring basis (weekly, biweekly and monthly); however, housekeepers are also available for one time cleanings. Simply call your local Dana’s office when you want to schedule a service – Dana’s can react to same day/next day service requests or schedule as far into the future as needed.
We accept MasterCard, Visa, Discover and American Express for your convenience. Or, if you prefer you can pay your housekeeper cash or with a check at the time of your service. In accordance with the law, any client fees collected by Dana’s is deposited into a trust account until the housekeeper can be paid.
We leave that up to you. Tips are not required, but they are always appreciated!
Please be considerate of your housekeeper. As Independent Housekeepers, their time is their money. If you must postpone or cancel a scheduled service, please notify Dana’s at least two (2) business days in advance. This will allow us the opportunity of finding your housekeeper other work.
If you are unable to give a two (2) business day notice (Mon-Fri), there will be a $25.00 charge.
Dana's is not the employer of the domestic worker it refers to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work, you may have employer responsibilities, including employment taxes and workers compensation, under state and federal law. For additional information, contact your local Employment Development Department and the Internal Revenue Service.
If you believe something is missing from your home, please discuss this with your family to confirm. Once you are convinced the item is missing, Dana’s management would first encourage you to notify your local police department to investigate the matter. Even though Dana's is not responsible for theft and loss committed by its referred domestic workers, as an accommodation to our clients, if the remote possibility of a theft occurs; Dana’s Guaranteed Referral Plan will pay up to $3,000.00 per conviction, per incident.
In regard to damage, referred housekeepers are independent and therefore responsible for damage. As with other workers in your home, your homeowner or renter’s insurance policy may provide you with coverage for theft or damage.
Dana’s Refer-A-Friend Program
FREE SERVICE for YOU and YOUR FRIENDS!
Each Time You Refer a Friend
- your friend will receive 1 HOUR FREE on their first service!
- you will receive 1 HOUR FREE on your next service!
- who uses us twice within 6 weeks, you will receive 4 HOURS FREE on your next service!